Event ID 55 on image store server during processing
I'm hoping someone can point me in the right direction here - I've search and found a few threads on this, but they are old or related to other platforms.System is:read more
View ArticleRestoring volume to VHDX file
I have a high priority case open but can't get a hold of anyone. I'm trying to restore the backup of a 12TB data partition (not bootable) to a VHDX file so I can attach it to a Hyper-V VM. If I try to...
View ArticleHyper-V Socket Licence Service Installation
Morning All, Little bit of confusion installing The Socket Licencing service.here. Might just be me but I'm just looking for some clarification for the install. The elements - Socket Licencing...
View ArticleNew User, How to Recover existing VM
We have taken over support for a client who has a hyper-V server with two virtual servers contained therein. ShadowProtect runs on each of these two virtual servers, creating backups to a NAS drive and...
View ArticleVM Activation Error
I'm trying to activate SPX on my first VM. I have installed Socket Licencing service on another VM. I have opened the web console and added the HOST Server housing the VM's. This comes back as "okay"...
View ArticleiSCSI vs Network Share on NAS
I have a Synology NAS that I wasnt to use to store backups, and I was wondering which I should use. Is there any benefit to using it as a shared folder, instead of iSCSI or vice versa? I will have...
View ArticleHow to recover the Licenses which wasn't deactivated properly and server is...
To Whom it may concern,We have version 4 and 5 of Physical Server Licenses in our environment. Some of the License are not in used due to the hardware no longer and not in production. I would like to...
View ArticleBare Metal Restore Fails HIR
We have SBS edition of Shadowprotect running on our server. It does a full backup on the first day of every month and then incrementals once per day. The backups are done to a NAS. I have external USB...
View ArticleShadowProtect backup stuck at running for 5 days or more
Hi StorageCraft Support.read more
View Article31 A device attached to the system is not functioning
Hello. I would appreciate your help troubleshooting this issue. 17-Nov-2016 11:13:43 sbfile 101 successfully opened file smb://\\192.168.102.181\StorageCraftNew\D_VOL-b004.spf17-Nov-2016 11:15:15...
View ArticleError code 34
I got this error a few times:There was a problem writing to E:\c_vol-b64*.spf* at offset 151691839304 (error code 34)does anyone know what this means??
View ArticleCan't Eject External Hard Drive
I've tried stopping the Storagecraft services along with the QBCF Monitoring Service, but still can't eject the drive. Process Explorer shows the following handles. But I system won't allow me to...
View ArticleVirtual Boot Not Working
Trying to virtual boot a backup of a 2012 serverI have Virtual Box 4.2.4VT-x is enabled in biosI get error messageUnable to continue. The specified backup image for the OS volume does not contain a...
View ArticleHow to setup a off site backup to usb hdd or another device
I currently have an incremental backup to a NAS but i need a off site backup solution. I have 5 usb HDD which i can use but I need to get backup 4Tb of data completed within 12 hours. What i need is an...
View Articlescheduled backup job stuck at "aborting"
Hi,We have ShadowProtect 5.0.3xxxx on a Windows server. 3 other servers are being backed up to this one. Has been running fine for a few years.Last week ShadowProtect stuck at "aborting" a scheduled...
View ArticleImage manager with older shadowprotect?
Hi,Can I use the new version of image manager with older shadowprotect 4.2.5.Or does anyone have a information on what versions are compatible?I could not find this in the system requirements for...
View ArticleVOLSNAP event id 8 Flush-and-hold state was released while snapping due to...
I am getting this error on both of my Hyper-v guest installations of 2012R2. Backups appear to be working.VOLSNAP event id 8 Flush-and-hold state was released while snapping due to timeout on...
View ArticleBackup cannot be determined
Hello guys, Firstly, i would like to say hello to everybody and that I am very very new to the MSP world and have only just started a new job using StorageCraft Shadow Protect.I look after a server...
View ArticleSPX backup location unable to locate the supplied destination path
Hello all,I just upgraded SPX to ver. 6.5.1 and now one (at least one, havent checked others yet) of my servers with SPX will no longer backup to the destination store. It's on the same subnet and when...
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